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Benefits by Topic

All contact information sorted by topic


Click here to expand or collapse this section Benefits Resources

  • Click here to expand or collapse this sectionBenefits Information Directory
    Benefits Information Directory

    Sodexo Benefits Center
    8 a.m. – 8 p.m. ET
    Monday-Friday

    Benefits Administration
    8 a.m. – 5 p.m. ET
    Monday - Friday

    855 668 5040 – Sodexo Benefits Center

    For questions regarding payment while on leave of absence, benefit plan enrollments, changes, cost information, and 2013 death benefit claims, call the Sodexo Benefit Center at 855 668 5040 or visit the web site at www.SodexoBenefitsCenter.com

    800 828 7762 – Sodexo Service Center

    Select Option 3

    • For Payroll, W2, Garnishments and Child Support press 1
    • For Benefits and Non-Union related questions press 2
    • For the Union Related Questions, H&W and Dues press 3


    Benefits Menu (after pressing 2 above)

    • Option 1 – for questions regarding payment while on leave of absence, benefit plan enrollments, changes, cost information, and 2013 death benefit claims, please hang up and call the Sodexo Benefit Center at 855 668 5040 or visit the web site at www.SodexoBenefitsCenter.com
    • Option 2 – benefit refunds for terminated employees
    • Option 3 - service awards, retirement gifts, and acquisition or conversion questions
    • Option 4 - life insurance waiver of premium, death benefit claims prior to 2013, or Medicare issues
    • Option 5 – Unemployment
    • Option 6 – Custom insurance plans

    Benefits Operations
    Appeals and Eligibility
    8 a.m. – 4:30 p.m. ET
    Monday - Friday

    BenefitsOperations.USA@sodexo.com
    866 372 3159
    301 987 4161 Fax

    Sodexo Benefits Center
    8 a.m. - 8 p.m., ET
    Monday - Friday

    855 668 5040

    EmployeeService Center

     

     

    877 PAYSDXO (877 729 7396)
    Option 1 for English / Option 2 for Spanish, then select:
    • Option 1 – Payroll operations and Labor Management
    • Option 2 – Paychecks, pay delivery, pay adjustment, taxes, employment verification, garnishments
    • Option 3 – Human Resources processes (ESS, MSS, EV4, Ingenium
    • Option 4 – Benefits, 401(k)
    • Option 5 – Total Rewards Statement

     

  • Click here to expand or collapse this sectionBenefits Information Directory by Topic

    Benefits Information Directory by Topic

    Annual Incentive Plan

    SG Vestia

    www.SGVestia.com/Sodexo
    888 580 0007

    Acquisitions & Conversions

    Benefits Administration
    8 a.m. - 5 p.m. ET
    Monday - Friday

    800 828 7762, Option 3, Option 2, Option 3

    Benefits - Information and Enrollment
    (Standard Plans)

    Sodexo Benefits Center
    8 a.m. - 8 p.m. ET
    Monday - Friday

    www.SodexoBenefitsCenter.com

    855 668 5040

    800 551 3117 for TDD

    Business Travel Accident Insurance

    Minnesota Life
    8 a.m. - 7 p.m. ET
    Monday - Friday

    877 282 1936
    www.lifebenefits.com/plandesign/sodexo

    Casualty Claims - Worker's Compensation

    Gallagher Bassett

    Sodexo Claims Management

    Claims Administration:
    Gallagher Bassett Services, Inc.
    P.O. Box 23812
    Tucson, AZ 85734

    For injuries occurring in North Dakota, Washington and Wyoming - 888 872 5676.


    Sodexo Claims Management Support:

    COBRA and Continuation Coverage

    Standard Plans

    Sodexo Benefits Center

    www.SodexoBenefitsCenter.com

    855 668 5040

    Non-Standard and Union Plans

    Benefits Administration
    800 828 7762 - Option 3, Option 2, Option 6

    Option 3 for Labor Relations and union-related issues, then select Option 1 for Benefits or 800 828 7762, option 8, x58247

    Credit Unions

    MEFCU

    http://www.mefcudirect.com
    800 821 7280

    FCFCU

    ttps://www.firstcomcu.org
    610 821 2400

    Dental Plan Standard -Dental Group Number: 30215

    MetLife
    8 a.m. - 11 p.m. ET
    Monday - Friday

    http://www.metlife.com/mybenefits
    800 942 0854

    Direct Deposit

    Employee Self Service

    www.iamsodexo.com

    Employee Self Service

    877 PAYSDXO (877 729 7396)

    Disability Plans

    - Long Term Disability
    - Disability Plus
    - Hourly Long Term Disability
    - Hourly Short Term Disability

    Liberty Mutual

    To file claims: 800 261 9022
    www.MyLibertyClaim.com
    To check status of EOI: 800 210 0268

    Employee Stock Purchase Plan

    SG Vestia

    http://www2.sgvestia.com/sodexo
    888 580 0007

    Family and Medical Leave Act (FMLA)

    Benefits Operations
    8 a.m. - 4:30 p.m. ET Monday - Friday

    BenefitsOperations.USA@sodexo.com
    866 372 3159
    301 987 4161 Fax

    Family Care Spending Account - 2012

    Cigna
    24/7

    http://www.cigna.com
    800 909 2227

    Hawaii Benefits Plans

    Hawaii Medical providers

    HMSA PPP
    www.hmsa.com
    808 948 61111

    HMSA HPH Plus HMO
    www.hmsa.com
    808 948 6372

    Kaiser HMO
    www.kaiserpermanente.org
    808 432 5955 (Oahu) or
    800 966 5955 (from neighboring islands)

    Health Care Spending Account

    Cigna
    24/7

    www.cigna.com
    800 909 2227

    Income Extension Plan (IEP)

    Benefits Operations

    866 372 3159

    International Benefits

    Benefits Administration
    8 a.m. - 5 p.m. ET
    Monday - Friday

    800 828 7762, option 8, x56534

    Leaves of Absence

    Sodexo Benefits Center
    8 a.m. - 8 p.m. ET
    Monday - Friday

    Inquiries on amount owed:

    Sodexo Benefits Center

    www.SodexoBenefitsCenter.com

    855 668 5040
    800 551 3117 for TDD

    Leave Policies

    Benefits Operations
    8 a.m. - 4:30 p.m. ET
    Monday - Friday

    BenefitsOperations.USA@sodexo.com
    866 372 3159
    301 987 4161 Fax

    Life Insurance
    Free Basic Life
    Group Term Life
    Voluntary AD&D
    Business Travel Accident

    Minnesota Life
    8 a.m. - 7 p.m. ET
    Monday - Friday

    www.lifebenefits.com/plandesign/sodexo
    877 282 1936

    LifeWorks (including iCan Health Coaching)

    LifeWorks

    www.lifeworks.com
    user ID: sodexo, password: lifeworks
    For English: 888 267 8126
    For Spanish: 888 732 9020
    TTY/TDD: 800 346 9188

    Long Term Incentive Plan

    SG Vestia

    http://www.SGVestia.com/Sodexo
    888 580 0007

    Non-Standard Benefits

    Benefits Administration
    8 a.m. - 5 p.m. ET
    Monday - Friday

    Sodexo Service Center
    800 828 7762 - Option 3, Option 2, Option 6

    Paid Time Off
    Vacation
    Personal Days
    Holidays
    Sick Leave
    Bereavement Leave
    Jury Duty

    Benefits Operations
    8 a.m. - 4:30 p.m. ET Monday - Friday

    BenefitsOperations.USA@sodexo.com
    866 372 3159
    301 987 4161 Fax

    Payroll

    ADP

    www.iamsodexo.com

    Employee Self Service
    Sodexo Employee Service Center
    PayrollOps.USA@sodexo.com
    877 PAYSDXO (877 729 7396)

    PPO

    Cigna
    24/7

    www.cigna.com
    800 909 2227

    PPO Prescription Drug Information

    Medco
    24/7

    www.medco.com
    800 903 7968

    Relocation

    Relocation Services

    800 763 3946 x44285

    Retiree Medical Coverage

    Sodexo Benefits Center

    www.SodexoBenefitsCenter.com

    855 668 5040

    401(k) Retirement Savings Plan

    ING - Savings Plan Information Line

    www.MySodexoSavingsPlan.com
    866 7 MY PLAN (866 769 7526)

    Service Awards and Retirement Gifts

    Benefits Administration
    8 a.m. - 5 p.m. ET
    Monday - Friday

    800 828 7762, Option 3, Option 2, Option 3

    Stock Options

    Merrill Lynch

    866 883 8673

    Tuition Assistance Program

    Benefits Operations
    8 a.m. - 4:30 p.m. ET
    Monday - Friday

    BenefitsOperations.USA@sodexo.com
    866 372 3159
    301 987 4161 Fax

    Employee Stock Purchase Plan

    SG Vestia

    www.SGVestia.com/Sodexo
    888 580 0007

    Triple-S - Puerto Rico Medical Option

    Triple-S

    www.ssspr.com
    787 749 4777

    Unemployment Compensation

    TALX

    800 628 8204, x6297
    800 305 8419 Fax

    Union Benefits

    Benefits Administration - Labor
    8 a.m. - 5 p.m. ET
    Monday - Friday

    800 828 7762, Option 3, Option 2, Option 3,
    Option 3

    UnitedHealthcare HRA

    UnitedHealthcare

    https://www.myuhc.com/groups/sdx
    800 784 2023

    QuitPower® Tobacco Cessation Program
    https://www.myuhc.com/groups/sdx

    877 QUIT PWR (877 784 8797)

    Vision Coverage

    EyeMed
    8 a.m. - 11 p.m. ET
    Monday - Saturday

    11 a.m. - 8 p.m. ET
    Sunday

    EyeMed Select Vision Care Plan
    www.eyemedvisioncare.com
    866 299 1358
    Plan Number 9699158

    EyeMed Vision Care Discount Program
    www.eyemedvisioncare.com
    866 723 0391
    Plan Number 9238221

    Workers' Compensation

    Gallagher Basset

    Sodexo Claims Managemen

    Claims Administration:
    Gallagher Bassett Services, Inc.
    P.O. Box 23812
    Tucson, AZ 85734

    For injuries occurring in North Dakota, Washington and Wyoming - 888 872 5676.

    Sodexo Claims Management Support:

  • Click here to expand or collapse this sectionOrdering Benefits Materials

    Benefits Materials for Standard Plans

    • Benefits Materials including Benefits At-A-Glance, Guide to Employee Benefits, Summary Plan  Descriptions, Summaries of Benefits and Coverage and Plan legal notices including the HIPAA  Privacy Notice and Medicare Part D notice are available through the Sodexo Benefits Center at  www.SodexoBenefitsCenter.com
    • Life Insurance Beneficiary Designation Forms are available through Minnesota Life at www.lifebenefits.com/plandesign/sodexo or 877 282 1936. Health Care and Family Care Spending Account Reimbursement Forms are available through Cigna at www.myCigna.com or 800 909 2227

    Benefits Materials for Non-Standard Plans
    See your unit manager or call the Benefits Labor Team at 800 828 7762 x58247

  • Click here to expand or collapse this sectionLanguage Codes

    It is very important that you enter the proper language code in the payroll system. The correct language codes assure that employees receive benefits information in their preferred language or receive a language sheet instructing them how to access benefits information in their preferred language.

    The following table provides a list of language codes and their corresponding languages to use in the payroll system:
    Language Codes
    LanguageCodeLanguageCode
    AfrikaansAFJapaneseJA
    AmharicAMKiswahiliKI

    Armenian

    AN

    Korean

    KO

    Arabic

    AR

    Latvian

    LA

    Bengali

    BE

    Lithuanian

    LI

    Bahasa (Indonesian)

    BH

    Laotian

    LO

    Braille

    BR

    Malay

    MA

    Burmese

    BU

    Norwegian

    NO

    Cambodian

    CB

    Polish

    PH

    Chinese (Cantonese)

    CC

    Portuguese

    PO

    Chinese (Other)

    CH

    Rumanian

    RO

    Chinese (Mandarin)

    CM

    Russian

    RU

    Haitian Creole

    CR

    Singapore

    SG

    Chinese (Shanghai)

    CS

    Swahili

    SI

    Czech

    CZ

    Spanish

    SP

    Danish

    DA

    Serbo-Croatian

    SR

    Dutch

    DU

    Swedish

    SW

    English

    EN

    Tagalog (Philippines)

    TA

    Farsi (Persian)

    FA

    Telugu

    TE

    Fijian (Fiji)

    FI

    Thai

    TH

    French

    FR

    Tamil (India)

    TI

    Finnish

    FS

    Turkish

    TU

    German

    GE

    Twi (Ghana)

    TW

    Greek

    GR

    Ukranian

    UK

    Hebrew

    HE

    Urdu (Pakistan)

    UR

    Hindi

    HI

    Vietnamese

    VI

    Hungarian

    HU

    Welsh

    WE

    Ilocano (Philippines)

    IL

    Yiddish

    YI

    Italian

    IT

     

     

  • Click here to expand or collapse this sectionOther Information

    Questions about Sodexo Benefits
    For questions about benefits, call Benefits Operations at 866 372 3159.

    Equitable Treatment
    Benefits must be administered in accordance with the terms of the plans. No exceptions can be made based on performance, length of service, age or any other reason. ERISA (the Employee Retirement Income Security Act of 1974) and its regulations must be complied with in all cases. Based on federal and/or state laws, significant penalties can be assessed for non-compliance or improper administration of benefit plans.

    Benefits Toolkit: The Benefits Policy and Administration Manual
    All efforts have been made to ensure that the information included in the Benefits Toolkit: The Benefits Policy and Administration Manual is complete and accurate; however, please refer to the respective Summary Plan Description for specific information on employee benefits plans offered at Sodexo. In addition, where applicable, please refer to the relevant Collective Bargaining Agreement for information on the employee benefit plans and policies offered at a unit covered by a Collective Bargaining Agreement